CLICK2CALL is a popular feature in UC solutions that allow the users to make a call after they click an object (e.g., button, image, or text) on websites.
The latest firmware (1.0.5.4) from Grandstream Networks has added CLICK2CALL Integrated customer service SDK in UCM63XX that can be used along with remote connect. With this SDK, users will be able to embed a simple CLICK2CALL link into their websites that dial into a specific Call Queue group.
I believed those who are reading this guide should have a website ready to have CLCIK2CALL embedded. If you do not have a website, you will need to get install a web server (Apache, IIS, Tomcat, etc) and create your webpage. In this guide, I will be using Internet Information Services (IIS) on my Windows 10 Pro.
Steps on how to configure CLICK2CALL in UCM:
1. Go to UCM63XX web UI > Value-added Features > UCM RemoteConnect > Integrated Customer Service SDK and select the desired Call Queue from the dropdown list and enabled Click2Call as shown below –
2. Click on the Download button to download the SDK, and extract the files once the download is completed.
3. Open up the ‘webrtc_settings.json’ file with Notepad++ or Notepad (I am using Notepad++ in my example here). Replace the value in ‘websocket_proxy_url’ to your UCM Access Server URL. Save it.
UCM Access Server URL can be found in –
a. GDMS > UCMRC > UCM Device > Plan > Access Server
b. UCM web UI > Value-added Features > UCM RemoteConnect > UCM Public Address
4. Open up your index.html and add the following line to your HTML file. Save it.
<script type="text/javascript" src="./anonymousWebRTC/webRTC.js"></script>It should look like this after adding –
5. Copy the entire folder which you have downloaded and unzipped in Step (2) and place them inside the same directory in which you place index.html.
6. Now you may test to see if the embedded file did appear on your website.
In my example here, I will be just browsing my website with localhost. You can see that there will be a CLICK2CALL button appearing on the bottom right of my webpage.
7. Upon clicking the CLICK2CALL button, the microphone and speaker check pop-up page will appear, alongside a Call button.
8. Clicking on the Call button will make a call to the agent in my Call Queue. The picture below shows the call arriving at the agent’s extension which is log in through Wave Android.
And that is all. I will post a few issues that users normally run into upon configuring CLICK2CALL and ways to resolve them in my next guide. Cheers!
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